General terms and conditions of the online store www.ahifi.cz

I. Basic provisions

These General Terms and Conditions (hereinafter also "GTC") apply to purchases in the online store www.ahifi.cz, operated by Ahifi, sro with its place of business at Trnkova 3140/119g, 628 00, Brno - Líšeň, Company ID: 06597840.

The seller can be contacted if necessary:

1) By mail to the delivery address:

Ahifi, sro
CTPark Brno Lišen
Blackthorn 3140/119g
628 00 Brno-Líšeň

2) Via email address: dotazy@ahifi.cz

3) By phone for the basic call rate at: 607 38 38 38 (Mon-Fri, 08:00 to 17:00)

4) Personal contact is possible at the establishment:

Ahifi, sro
CTPark Brno Lišen
Blackthorn 3140/119g
628 00 Brno-Líšeň

These GTC further define and specify the rights and obligations between the contracting parties to the purchase contract, where on one side is the seller, who is the owner and operator of the online store www.ahifi.cz - the company Ahifi, sro, and on the other side is the buyer, who is a customer of the online store www.ahifi.cz.

All concluded contractual relationships are governed by the legal order of the Czech Republic. Relationships not regulated by these GTC are governed in particular by Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”).

If the contracting party is a buyer-consumer, relations not regulated by these terms and conditions are governed, in addition to the general provisions of the Civil Code on purchase, also by the provisions on obligations under contracts concluded with consumers (Sections 1810 - 1867 of the Civil Code), the provisions on the sale of goods to consumers (Sections 2158 - 2174 of the Civil Code) and Act No. 634/1992 Coll., on Consumer Protection, as amended.

When purchasing in the online store www.ahifi.cz, only contracts with one-time performance (delivery of goods, provision of a one-time service) are concluded, and therefore no contracts for a fixed or indefinite period are concluded.

When purchasing in the online store www.ahifi.cz, only contracts are concluded in the Czech language; to conclude a contract in other languages, individual means of communication (e.g. telephone, e-mail) can be used. For the needs of the buyer, the contract may be translated into a foreign language. If the interpretation of the contract in a foreign language contradicts the interpretation of the contract in the Czech language, the interpretation of the contract in the Czech language applies.

The Buyer agrees to the use of distance communication means when concluding the purchase contract. The Buyer shall bear the costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs).

The costs of using remote communication means (telephone, internet, etc.) to place an order are at the usual rate, depending on the tariff of the telecommunications services used by the buyer.

II. Definition of terms

A consumer contract is a contract concluded between a business and a consumer.

The Seller is an entrepreneur, i.e. a person who independently carries out gainful activity on his own account and responsibility in a trade or similar manner with the intention of doing so systematically for the purpose of making a profit.

The customer of our online store is the buyer. The buyer is any person or legal entity that concludes contracts with the seller in this online store or otherwise deals with him. Due to the valid and effective regulation, a distinction is made between the buyer-consumer and the buyer-entrepreneur.

Buyer - consumer is any person who, outside the scope of their business activity or outside the scope of the independent performance of their profession, concludes a contract with an entrepreneur or otherwise deals with him.

Buyer - entrepreneur is a person who concludes contracts related to his own commercial, production or similar activity or in the independent performance of his profession. If the buyer fills in the order with an identification number or other information about his business activity, he will be considered a buyer-entrepreneur.

III. Formation of the purchase contract

The presentation of goods in the seller's online store, provided that the price of the goods is stated, is an offer to conclude a contract, subject to exhaustion of stocks or loss of the seller's ability to perform.

Within the offer of goods in the seller's online store, the buyer selects the desired items of goods, their quantity and clicks on the "Add to cart" button. The offer of goods is presented to the buyer according to the relevance of his search and according to the criteria he entered during the search. If he does not enter any of the selection criteria, he is offered randomly selected or discounted products. After completing the selection of goods in this store, the buyer clicks on the "Shopping cart" button located at the top of the website. By clicking on the "Edit cart contents" button, the buyer has the option to further edit the order (remove items and change their quantity). The buyer confirms these edits by clicking on the "Edit order" button. The buyer continues the order by choosing the desired method of shipping and payment and filling in the delivery and contact details. After filling in all the details, the buyer agrees to the terms and conditions, the complaints procedure and the delivery conditions in the wording effective at the time of placing the order. All entered data can be checked by clicking on the "Order summary" button. At this stage, the buyer has the last opportunity to detect and correct errors made when entering data. The buyer's order is completed by clicking on the "Order binding for payment" button. This order is a binding acceptance of the proposal to conclude a contract within the meaning of Section 1732, paragraph 2 of the Civil Code.

The Seller shall immediately confirm receipt of this order to the Buyer. However, this confirmation shall have no effect on the conclusion of the purchase contract. The information specified in the order shall become part of the contract.

The purchase contract is formed at the moment the buyer's order is delivered to the seller.

A concluded purchase contract (including the agreed price) can only be changed or cancelled by agreement of the contracting parties or on grounds provided for by law. For an exception to this procedure, please refer to the section "Ordering Procedure".

The place of delivery of the subject of the purchase contract - goods/services - is the address specified by the buyer in the registration form when placing an online order.

IV. Rights and obligations of the seller and buyer

The seller is obliged to process a binding order, ship the ordered goods and deliver them to the buyer's address within the deadline communicated to the buyer in the e-mail confirming receipt of the order.

The Seller has the right to refuse an order if the Buyer repeatedly fails to fulfill his obligation to collect the goods and pay the purchase price. The Seller has the right to withdraw from the purchase contract (binding order) if the performance becomes objectively impossible (e.g. the goods are no longer produced) and if he does not agree with the Buyer on a new performance. The Seller also has the right to withdraw from the purchase contract in other situations provided for by law. In the event that the Buyer has paid for the ordered goods in advance (cashless by bank transfer or via an online payment terminal) and withdraws from the purchase contract for the reasons stated above, the Seller will return the entire amount to the Buyer no later than seven (7) business days from the delivery of the written withdrawal from the purchase contract.

Buyer's rights and obligations

The buyer is obliged to provide the correct and complete address to which the ordered goods are to be sent. The buyer is obliged to collect the ordered goods and pay the purchase price. The buyer agrees with the final purchase price when completing the order before sending it to the seller.

Prices

The online store always displays current and valid prices. Purchase prices are final, i.e. including VAT, or all other taxes and fees that the consumer must pay to obtain the goods. Prices remain valid for as long as they are displayed on the seller's website. Promotional prices are valid until stocks run out when the number of pieces of promotional goods is indicated or for a specified period of time.

Price discount

The seller provides various types of discounts (loyalty, volume, referral, RENOME, etc.). Each discount has specific rules for its use. The discounts provided cannot be combined and added together. In the event that a discount or discount coupon is applied in violation of the rules of the given discount or discount coupon, the seller has the right to refuse such application of the discount or discount coupon. In such a case, the buyer will be informed of this fact in advance by the seller and will be offered the opportunity to complete the order without this discount or the applied coupon. The rules and conditions for applying a specific discount are attached either directly to the discount (in the form of information) or a link to the relevant website is provided with the discount, which describes the rules for using discounts in detail.

V. Ordering procedure

You can order goods/services in the following ways:

- electronically in the online store www.ahifi.cz
- by phone on the phone number operated by the mobile operator O2 607 38 38 38 (Mon-Fri, 08:00 to 17:00)
- in person at the seller's premises at CTPark Brno-Líšeň, Trnkova 3140/119g, 628 00 Brno-Líšeň (Mon-Fri, 08:00 to 17:00)
- by e-mail to objednavky@ahifi.cz

The buyer purchases the goods at the price valid at the time of ordering. The buyer, the consumer, has the opportunity to familiarize himself with the total price including VAT and all other fees (PHE, etc.) before placing the order. This price will be stated in the order and in the message confirming the receipt of the order for the goods. The seller recommends that the buyer place orders via the electronic store at www.ahifi.cz.

Cancellation of a binding order

The buyer has the right to cancel the order up to the moment the shipment is packed. If the buyer fails to fulfill his obligation to collect the goods without withdrawing from the contract or refusing to accept the shipment due to its damage, he is obliged to compensate the seller for the damage incurred, in particular the costs incurred for the transport of the goods. The customer is obliged to notify this fact either by e-mail (objednavky@ahifi.cz) or by phone (607 383838).

VI. Payment terms

1. Payment in cash upon receipt of goods / cash on delivery

The buyer pays for the goods in cash to the driver of the transport company or the postal delivery person. The buyer is obliged to have the necessary amount ready, as this will speed up the delivery of the shipment. Cash can also be paid directly at the brick-and-mortar store.

2. By transfer in advance to our bank account 479952002/5500 (RB)

If the buyer chooses to pay by bank transfer, all the data necessary for making the payment will be automatically sent to his e-mail. Before making the payment, it is necessary to wait for the personal confirmation of the order by the seller, who will inform the buyer of the specific availability of the goods. After the amount is credited to the seller's account, the shipment is dispatched immediately. The buyer is notified of everything by e-mail.

In the case of advance payment on account, the delivery date may be affected by the payment date. The purchase price must be credited to the seller's account no later than 14 working days after receipt of the order. Otherwise, the seller is entitled to withdraw from the contract.

3. GOPAY - online card payment

If the buyer chooses to pay by credit card online, the seller recommends paying by card only for goods that are in stock. This will avoid unnecessary hassles related to the need to cancel the payment.

The seller allows the following payment methods in summary:

- cash payment upon purchase
- payment in advance by bank transfer
- online payment via the GOPAY internet interface
- on delivery upon delivery of the goods (cash is collected from the customer by the carrier - the buyer additionally pays the so-called cash on delivery - see Delivery conditions),
payment terminal at the establishment

The goods remain the property of the seller until the purchase price is paid in full, but the risk of damage to the goods passes to the buyer upon receipt of the goods. The seller is bound by the purchase price of the goods, which is stated at the time the consumer sends the binding order.

VII. Delivery conditions

Before accepting the shipment, the buyer is obliged to check whether the packaging and the product are intact. In case of any discrepancy, the seller does not recommend the buyer to accept the goods. Each shipment of the seller is covered with protective tape with the Ahifi logo, which must be intact.

When shipping an order, the seller sends the invoice, sales receipt (tax document) electronically to the email address specified in the order. At the buyer's request, the seller will send the document physically.

The buyer can choose the following methods of delivery of goods:

1. Package to hand / to the post office / Balíkovna - Czech Post

Czech Post guarantees delivery of the package the next business day after the day of dispatch. If the delivery person does not reach the buyer at the delivery location on the first attempt, the package will be stored at the nearest post office for 5 business days. Packages with a total weight of up to 30 kg can be sent via Czech Post parcels.

2. PPL package / Parcelshop

PPL delivers parcels on the working day following the day of dispatch. PPL can be used to send parcels weighing up to 50 kg. Delivery takes place on weekdays from 09:00 to 18:00. If the PPL courier does not reach the buyer at the destination on the first delivery attempt, he will leave a notice in the mailbox and deliver the parcel to the buyer the following working day. The advantage of this delivery method is that the PPL driver will notify the buyer of the expected delivery time in advance by telephone or via SMS.

3. Personal collection of goods at the Ahifi store

The goods can be collected in person at the seller's address CTPark Brno-Líšeň, Trnkova 3140/119g, 628 00 Brno. The seller asks customers to always wait for an e-mail message to be sent stating that the goods are ready for personal collection. Payment is possible in cash, in advance to the account or by credit card. A large parking lot is available for the seller's customers directly at the store. Only the buyer can collect the goods. In order to fulfill the purchase contract, this person must identify himself, for example, with a valid ID card or a valid passport, upon the seller's request.

4. Mail order office - dispensing points

You can also use the Zásilkovna delivery points.

Troubleshooting delivery issues

If the shipment has not been delivered to the buyer, or there was a problem with its delivery, the buyer can contact the seller's customer service line at 607 383 838 or by e-mail objednavky@ahifi.cz.

Other important information

The shipping price is always indicated when selecting the shipping method and payment method and confirming the order.

For orders over 2000 CZK including 21% VAT, the seller provides free shipping.

At the moment of dispatch of the shipment, the seller informs the buyer by e-mail about its dispatch. Upon request, the seller will provide the buyer with the shipment tracking number.

The shipping price is governed by the current price list on the day of placing the binding order. If the goods are not delivered to the buyer for reasons attributable to the seller within two (2) business days (if the conditions are met and after all necessary steps have been taken by the buyer, in particular advance payment, if this form is chosen), the buyer has the right to withdraw from the contract (this does not affect his other rights, such as the right to compensation for damages).

The buyer is entitled to refuse to accept a shipment that is defective - e.g. damaged or incomplete. If the buyer accepts a damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover report.

An incomplete or damaged shipment must be reported immediately by e-mail to reklamacie@ahifi.cz, a damage report must be drawn up with the carrier without undue delay and sent to the seller by e-mail or post. Failure to comply with this procedure does not deprive the buyer of the right to complain about incompleteness or external damage to the shipment, but it gives the seller the opportunity to prove that he is not responsible for this condition of the shipment.

The seller ships only in the Czech Republic. If you are from Slovakia, order at www.ahifi.sk .

VIII. Withdrawal from the purchase contract

According to Section 1829, paragraph 1 of the Civil Code, the buyer - consumer has the right to withdraw from the contract concluded in this online store without giving a reason and without any penalty within 14 days from the receipt of the performance. If the subject of the contract is the delivery of several types of goods or the delivery of several parts, the withdrawal period runs from the date of receipt of the last delivery of goods. If the subject of the contract is a regular repeated delivery of goods, the withdrawal period runs from the date of receipt of the first delivery of goods.

The buyer - consumer must express his/her will to withdraw from the contract. We recommend that this is best done in the form of a letter sent via the postal service operator to the address of the seller's registered office:

Ahifi, sro
Blackthorn 3140/119g
Brno
Postal code: 628 00

This method ensures easier proof of the legal action taken, which cancels the contract. The buyer - consumer can also express his will to withdraw from the contract in other ways, e.g. by e-mail to the address: reklamacie@ahifi.cz or by phone at tel. no.: 601128162.

The buyer-consumer is obliged to express his intention to withdraw from the contract. The seller recommends that the buyer use the system for handling complaints about withdrawal from the contract, which is available at https://www.ahifi.cz/reklamace/ .

We recommend that you send the withdrawal together with a cover letter and stating the reason for the withdrawal from the contract, if the withdrawal is for a specific reason. We also ask for the number of the purchase receipt and a statement as to whether all funds should be returned to the bank account after withdrawal (in which case, state the account number) or in cash, or whether they will be used for another purchase. If this information is not provided, all funds will be returned in the same way as the entrepreneur received them.

The buyer - consumer may also use the withdrawal form available at www.ahifi.cz, but this is not his obligation. The seller is obliged to confirm his acceptance to the buyer in text form without undue delay. It is sufficient to send the withdrawal to the seller within 14 days.

The buyer also has the right to withdraw in the event of a violation of his rights through unfair commercial practices pursuant to Section 5d of Act No. 634/1992 Coll., on Consumer Protection.

The buyer-consumer is obliged to send the goods back to the seller or hand them over to him without undue delay, no later than 14 days from the date of withdrawal from the contract:

Ahifi, sro
CTPark Brno Lišen
Trnkova 3140/119g (opposite Rohlik.cz)
628 00 Brno-Líšeň

The deadline is considered to have been met if the buyer-consumer sends the goods back before the 14 days have elapsed.

If the buyer-consumer withdraws from the contract, the seller shall refund to him without undue delay, no later than 14 days from the date on which the buyer-consumer withdrew from the contract, all payments received from the buyer-consumer, including delivery costs and the price for cash on delivery. If the buyer-consumer has chosen a delivery method other than the cheapest one offered by the seller, the seller shall refund to him the costs only in the amount of the price of the cheapest delivery method.

To refund payments, the seller will use the same payment method that the buyer-consumer used to pay the purchase price, unless the buyer-consumer explicitly specifies another method or if, due to the nature of the matter, it is not possible to use the same payment method (cash on delivery, terminal at the establishment, bank's internet interface).

The seller is not obliged to refund the buyer's payments before the buyer-consumer hands over the goods to him or before the buyer-consumer proves that he has sent the goods back, whichever comes first.

The buyer-consumer shall return the goods complete, with complete documentation, and above all undamaged, clean, if possible including the original packaging, in the condition and value in which the goods were received. Failure to comply with these conditions shall have no effect on the consumer's right to withdraw from the contract. However, the seller is entitled to claim compensation from the buyer for the reduction in the value of the returned goods. The buyer-consumer shall only be liable for the reduction in the value of the goods as a result of handling these goods in a manner other than that necessary to familiarize himself with the nature and properties of the goods, including their functionality.

The buyer-consumer is obliged to pay a proportional part of the price in the event of withdrawal from a contract, the subject of which is the provision of services and the performance of which has already begun before the expiration of the withdrawal period at the express request of the buyer-consumer. The consumer cannot withdraw from contracts referred to in Section 1837 of the Civil Code.

The seller expressly points out that the consumer is not entitled to withdraw from the contract for the supply of goods that have been modified according to the wishes of the consumer or for his person, pursuant to Section 1837(1)(d) of the Civil Code.

- according to Section 1837, paragraph 1, letter a) of the Civil Code, it is not possible to withdraw from a contract for the provision of services if they were fulfilled with his prior express consent before the expiration of the period for withdrawal from the contract.

Withdrawal from the contract by the buyer who is an entrepreneur
If the buyer is an entrepreneur, the seller and the buyer may agree to withdraw from the contract depending on the condition of the returned goods, the expired warranty and the current price of the returned goods. The condition of the goods is assessed by the seller. If no agreement is reached on terms acceptable to both parties, the goods will be returned at the seller's expense. The seller is entitled to charge the buyer for any additional costs incurred.

IX. Warranty and complaints

If the buyer is an entrepreneur, the conditions of the complaint (i.e. the scope, method and conditions of exercising rights under the quality guarantee) are governed in particular by the general provisions on rights under defective performance in particular pursuant to the provisions of Section 2099 et seq. of the Civil Code, other generally binding regulations and these terms and conditions.

The Seller provides the Buyer - entrepreneur with a quality guarantee for the goods in accordance with Section 2113 of the Civil Code. The guarantee period is 12 months and starts from the date of receipt of the goods. Furthermore, the Seller, in accordance with Section 2100 of the Civil Code, is also liable to the Buyer - entrepreneur for a defect that the item has at the time the risk of damage to the item passes, even if it only becomes apparent later. He is also liable for a defect that arose later and was caused by the Seller's breach of his obligation.

The provision of a quality guarantee also has the effect of stating the warranty period or shelf life of the item on the packaging or in advertising.

If the buyer is not a business person, the terms of the complaint (i.e. the scope, method and conditions of exercising rights from defective performance and from the quality guarantee) are governed in particular by the provisions of Sections 2113 to 2117 and Sections 2161 to 2174 of the Civil Code, these terms and conditions and the complaints procedure, which is an integral part of these terms and conditions and is available at http://www.ahifi.cz/reklamacni-rad-obchodu-ahifi-cz-dle-noveho-obcanskeho-zakoniku-2014/. In the event that a certain matter is not regulated by the above-mentioned provisions, terms and conditions or the complaints procedure, the general provisions on rights from defective performance in Sections 2099 to 2117 of the Civil Code shall apply.

In accordance with Section 2165 of the Civil Code, the non-entrepreneurial buyer has the right to exercise liability rights for defects that occur in consumer goods within 24 months of receipt.

If the buyer receives goods other than those ordered, the buyer shall return the goods to the seller, preferably in the original packaging and at least a copy of the delivery note, and shall state the reason for returning the goods. The seller shall then send the ordered goods to the buyer. The costs of delivering the goods other than those ordered back to the seller and delivering the correct ordered goods to the buyer shall be borne by the seller. Delivery of goods other than those ordered shall be considered defective performance.

When sending goods back to the seller for any reason, the buyer is obliged to choose suitable packaging for the shipment and pack the shipment properly so as to prevent damage to the goods being sent.

The Buyer-Consumer is obliged to inform the Supplier of his/her intention to file a complaint. The Seller recommends that the Buyer use the complaints handling system available at the following link https://www.ahifi.cz/reklamace/.

A more detailed regulation of the scope, method and conditions of complaints about defects in goods and the exercise of the rights of the buyer-non-entrepreneur from defective performance is contained in the Seller's complaints procedure available on the website http://www.ahifi.cz/reklamacni-rad-obchodu-ahifi-cz-dle-noveho-obcanskeho-zakoniku-2014/.

X. Protection of personal information according to GDPR

By granting your consent to the processing of personal data, you consent to Ahifi, sro, with its registered office at Trnkova 3140/119g, Brno, 628 00, Company ID: 06597840, entered in the public register kept by the Commercial Court in Brno, section C, file 102776 (hereinafter referred to as the "controller") processing your personal data in accordance with Regulation (EU) 2016/679 (GDPR) on the protection of personal data.

The personal data that will be collected and further processed include:

first and last name
company name
address of residence or registered office of the company
e-mail address
telephone number
bank account number
We process your personal data mainly for business and marketing purposes. If you purchase a product or service from us, we process your contact details that you enter in the order form. This data is necessary for processing the order, but also for subsequent complaints, accounting operations and issuing a tax document. After processing the order, we pass your data on to the selected carrier, who will deliver the shipment to the selected address. If you give us your consent, we also process your personal data for marketing purposes, primarily your email. We will send you information about our services, promotions, news, etc. to this email. You can unsubscribe from the newsletter at any time, otherwise we will keep this information for a maximum of 3 years.

Personal data will be processed both manually and automatically. Authorized employees and the following processors may have access to personal data:

Shean sro, with its registered office at Svitavská 500, 678 01 Blansko, ID number 26768479, registered in the Commercial Register kept by the Regional Court in Brno in section C, file 48866, as a provider of marketing services and web maintenance.
Internetový prodej sro, with its registered office at Svitavská 500, 678 01 Blansko, ID number 28321758, registered in the Commercial Register kept by the Regional Court in Brno in section C, file 61166, as a website service provider.
Beinspired, sro, with its registered office at Nové sady 988/2, Brno, company ID 05711959, registered with the Regional Court in Brno, section C, file 97429, as a provider of marketing services.
ONEsolution sro, with its registered office at Cejl 82/58, Zábrdovice, 602 00 Brno, is registered in the Commercial Register, Regional Court in Brno, Section C, Insert 53686. The company is registered with the Office for Personal Data Protection, registration number 30947. It provides us with domain and email management.
PPL CZ, sro, with its registered office at K Borovému 99, Jažlovice, 251 01, Říčany, File No.: C 105858 at the Register Court in Prague as a provider of forwarding services.
Czech Post, sp, with its registered office at Politických vězňů 909/4, 225 99 Prague 1, ID: 47114983 as a provider of forwarding services
Zásilkovna, sro, with its registered office at Na Hřebenech II 1718/8, 140 00 Prague 4, Company ID: 24299162, File number: C 193628 registered at the Municipal Court in Prague, as a provider of forwarding services.
Josef Jandek, with registered office at Záhumní 1045/10, 624 00, Brno – Komín, Company ID 76067815, as an accountant and tax advisor.
Or other companies whose services the administrator does not yet use.
You give your explicit and informed consent to the above processing of the personal data, which you can withdraw at any time. For example, you can send an email to dotazy@ahifi.cz, or a letter to the address of Ahifi, sro, Trnkova 3140/119g, Brno, 628 00. Registered customers can withdraw this consent directly in the e-shop administration. According to the aforementioned GDPR regulation on personal data protection, you also have the right to:

Request reports from us about what personal data we process about you.
Request an explanation from us of the reason why we process your personal data.
Request access to this data, which you can correct or update.
Request that we delete your personal data.
Contact us or the Office for Personal Data Protection if you have any doubts about our compliance with our obligations regarding the processing of personal data.

XI. Eureka "Verified by customers"

We measure your satisfaction with your purchase through e-mail questionnaires as part of the Verified by Customers program, in which our e-shop is involved. We send these to you every time you make a purchase from us, unless, pursuant to Section 7(3) of Act No. 480/2004 Coll. on certain information society services, you refuse to receive our commercial communications or revoke your previously granted consent. To send questionnaires, evaluate your feedback, and analyze our market position, we use a processor, which is the operator of the Heureka.cz portal; for these purposes, we may provide information about the purchased goods and your e-mail address to it.

XII. Out-of-court dispute resolution, Supervisory Authority

If possible, the seller resolves disputes with the buyer - consumer amicably. For this purpose, he is entitled to contact the Consumer Protection Association - Asociace, zs with a request for consumer advice and assistance with out-of-court resolution of the dispute with the buyer - consumer (http://www.asociace-sos.cz).

In accordance with Section 20d of Act No. 634/1992 Coll., on Consumer Protection, the consumer has the right to out-of-court settlement of disputes with the seller. The competent administrative authority for resolving these disputes is the Czech Trade Inspection (www.coi.cz).

The out-of-court settlement of a consumer dispute is initiated at the consumer's request. The consumer may file a request with the Czech Trade Inspection Authority no later than 1 year from the date on which he first exercised his right, which is the subject of the dispute, against the seller. The consumer may terminate participation in the out-of-court settlement of a consumer dispute at any stage.

The initiation of out-of-court settlement of a consumer dispute does not affect the right of the parties to the dispute to seek protection of their rights and legitimate interests through legal proceedings.
There is no charge for out-of-court resolution of consumer disputes. The parties bear the costs associated with out-of-court resolution of consumer disputes themselves.
More detailed rules governing the course of out-of-court settlement of consumer disputes are provided on the website of the Czech Trade Inspection Authority (www.coi.cz).
The buyer-consumer is entitled to file a complaint or initiative for a violation of consumer protection legislation with the supervisory authority, namely the Czech Trade Inspection (www.coi.cz).

XIII. Take-back of electrical appliances

The Seller ensures the take-back of electrical equipment from households and the separate collection of electrical waste, batteries and accumulators, in accordance with the relevant legal regulations. The Customer is entitled to return old electrical equipment when purchasing a new similar electrical equipment, or batteries or accumulators. The Customer is also entitled to return electrical equipment, electrical waste or batteries or accumulators to the collection points of ASEKOL, sro listed on its website. These pages also provide information on the negative effects of substances used in batteries or accumulators, as well as graphic symbols for separate collection, information on the implementation of separate collection and its significance. The Customer is also entitled to return electrical equipment, electrical waste or batteries or accumulators to collection points designated for the collection of the said waste in the relevant municipality. Electrical equipment, electrical waste, batteries or accumulators must not be disposed of together with mixed waste, but must be deposited at designated locations, i.e. in collection yards or points of their take-back, e.g. at the locations listed above. The equipment and waste will be used to manufacture new equipment. Hazardous and harmful substances from these equipment and waste can harm the environment or human health.

XIV. Final provisions

By confirming the order, the buyer agrees that he has read these GTC and their wording, while the Complaints Procedure and Delivery Conditions with the conditions of the ordered goods form an integral part of them and that he agrees with them, in the wording valid and effective at the time of sending the binding order. The contracts concluded between the seller and the buyer are governed by the version of the business terms and conditions and the complaints procedure effective at the time of conclusion of the contract for the entire duration.

The GTC, including the Complaints Procedure and Delivery Conditions, are available on the seller's internet portal, allowing their archiving and reproduction by the buyer.

The Seller undertakes to resolve disputes with buyers - consumers as amicably as possible, taking into account the position of the consumer as a weaker contracting party. For this purpose, he is entitled to contact SOS-Asociace, zs with a request to provide consumer advice and resolve any dispute. The Seller also undertakes to provide the necessary cooperation in the event that a buyer - consumer contacts SOS-Asociace, zs with a request to resolve a dispute with an entrepreneur.

The applicable law for resolving disputes between the seller and the buyer is Czech law. The courts of the Czech Republic have jurisdiction to resolve such disputes. The parties undertake not to exclude the jurisdiction of general courts by concluding an arbitration agreement.

These GTC, including the complaint procedure and delivery conditions, are valid and effective from January 1, 2023. The Seller reserves the right to change the GTC without prior notice. Subsequent changes to the GTC do not affect contracts already concluded.

You can download the general terms and conditions here .